Customer Service

Special Requests
Whether you need your own part numbers to appear on packing lists, custom packing material, different invoicing or unusual shipping instructions, we will be happy to accommodate your particular requirements.

Same Day Shipping
Orders received before 12 pm ET, are normally shipped the same day via FedEx. Stocked items will ship overnight.  If the goods ship on a skid, delivery time will be longer.  If your order is a rush order, please call our office and speak with a representative to ensure same day shipping.

Backorders
If an item is not in stock when you place your order we will give you an expected delivery date. We regularly check delivery on your backorders. If we learn we cannot deliver by our stated date, we will advise you. We will also advise you about alternative items whenever possible. All orders are acknowledged within 24 hours, Monday-Friday.

Prices & Specifications
Current prices in effect when you order will apply. Quantity discounts other than those shown may also be available. Contact us for a quotation. Product specifications and prices are subject to change without notice.

Taxes
GST, HST and PST are extra if applicable. If you are exempt, a certificate or written confirmation must be provided with the appropriate exemption certification.

Freight
Shipments are sent FOB Ottawa except when negotiated otherwise. Unless a specific carrier is requested, the most economical and expedient means of transportation will be determined by our staff. Freight and insurance costs will be added to your invoice.

New Accounts
If your company has never purchased from Canadawide, and you wish to open an account we will require a completed Credit Application (English | Franςais) with your first order. Once you have registered, if you have credit approval, you will see “Net 30 days” as a payment option when you place your orders. Shipments may be delayed if your account is overdue or over your established credit limit. For occassional or one time orders, we accept VISA and Mastercard.

Returning Merchandise
Please obtain return authorization from our Customer Service Department before returning items for any reason. Merchandise must have been received within the last 30 days. The product must be in its original packaging, complete and unused.

We cannot accept the following products for return: opened chemicals, USP grade chemicals, reagents, refrigerated products, media, solutions, certificates and calibration services and sterile items that have been opened.

Restocking Charges
Check with your sales representative at the time of ordering to verify if a restocking charge would apply to your order.  Restocking fees are 30%.

Claims
Your order is filled, double checked and packed with care. If the shipment appears damaged at the time of receipt, you must sign for the goods as damaged. If damage or shortage occurs, report the details to our Customer Service Department immediately. Please keep all boxes and packing material for inspection or return.